I have tried everything...followed the instructions, as far as gmail, did the security, back up codes and still cannot get it to work, I guess I need Tommy to connect to my laptop and help me, at your convenience of course. It is 10 am here, but will not be home until after 3 pm.

First, read this thread:
to-our-english-speaking-friends-t40665.html
Then you will have to send me, by private message (PM button below) all the information I need.
I remind you that if it is an intervention concerning a @gmail address, you will have to be present in front of your computer with your smartphone because Google will send a code by SMS...
It is I who would specify the time of my intervention because I am not available 24/24

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