We are receiving more and more requests for help, by "private" messages or by e-mail, from our English-speaking friends.
We do not refuse to help them, on the contrary, but they must imperatively communicate to us:

--- Their e-mail address which does not appear when they go through the administration of the forum and have not registered. The text of their e-mail reaches us without indicating the sender named "Anonymous"

--- The e-mail password of this address (essential to integrate it into IncrediMail)

--- Their Team Viewer username and password (updated software to download from this site)◄◄←click

--- Their country and city of residence in order to be able to determine the moment of our intervention according to the time difference with France.

Reminder: Often, time difference forces us to intervene at night on computers. It is therefore essential that "standby" is deactivated (click on "never") otherwise any remote intervention is impossible.

WARNING: None of this information must appear on the forum, it must only be communicated by "private" message addressed only at Tommy41 (forum administrator)


Administrators: Tommy41 / Marie-Claire / Soso2401
Moderators: Odette81 / Saskia / MarieKiki
No one else is authorized to intervene remotely on the computers and these interventions are completely free.

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
Exprimez-vous sur le forum

e-mail of Carolyn
I would please like to have you install IM for me, thank you:-)
Carolyn

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
Exprimez-vous sur le forum

O.k, I am contacting you by e-mail do NOT put your ID and password on the forum !
Indicate them to me on your reply to my e-mail

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
Exprimez-vous sur le forum

Many English-speaking friends go directly through private messages and do not show up on the forum, it's a shame because that would prevent me from answering the same questions several times!
Here is one that comes up often :

Beaucoup d'amis anglophones passent directement par les messages privés et ne se manifestent pas sur le forum, c' est dommage car ça m'éviterait de répondre plusieurs fois aux mêmes questions !
En voici une, récurrente qui concerne IM et les antivirus :

Hello our dear Tommy,
Would you please instruct me how to answer the question many people seem to
have regarding their "Antivirus program telling them these files are
dangerous? I've sent
the patches out to a LOT of English-speaking people. And so has my friend,
Terri, who
is a stat creator, and group owner. Please read her message below. Thank
you so much
for all your kindness in helping us. THANK YOU to ALL those who help us. We
are grateful.

....Stay safe...

quick response :
I often wrote (in French) on our forum: IncrediMail is not bad !! On the other hand, it is intrusive, which does not appeal to antiviruses, in particular executable and license patches.
If your antivirus refuses them, just deactivate it during the download and installation. After installation, nothing from IncrediMail will ever interfere with the functioning of your computer!

Ma réponse :
Je l'ai souvent écrit (en français) sur notre forum : IncrediMail n'est pas méchant !! Par contre il est intrusif, ce qui ne plait pas aux antivirus, notamment les patch d'exécutables et de licences.
Si votre antivirus les refuse, il suffit de le désactiver le temps du téléchargement et de l'installation. Après l'installation, plus rien venant d'IncrediMail ne perturbera jamais le fonctionnement de votre ordinateur !

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
Exprimez-vous sur le forum

Private message sent by Ellie
I stick it here to encourage our English-speaking friends to express themselves on the forum, it's much easier for me to respond in this way
Tommy


Hi Tommy,
I hope I am typing in the correct post for all members to be able to read this.
I want all to know how wonderful Tommy was...he was able to put the IMXe patch on my computer. I am now able to use my Letter Creator again and have the use of my skins, and many notifyers too. I am so grateful and happy that Tommy was able to do this for me. EllieC

Subject: To our English-speaking friends

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
Exprimez-vous sur le forum

I complete one of my previous answers concerning antivirus and IncrediMail with this message from an English-speaking installer who confirms the safety of IncrediMail

Je complète une de mes précédentes réponses concernant les antivirus et IncrediMail par ce message d'un installateur anglophone qui confirme l'inocuité d'IncrediMail

Thank you for this Sandy...I just downloaded everything and put it in a
file, and everything still francais beside it and the word doc is in french. So
many people I have sent this to, are still leary about installing it
because of that.. and when they try to download it, their antivirus or
Google browser tells them that it's a dangerous file. Google did it to me
too, the first time, I just clicked on the notice. and let them know it
wasn't.
Thanks for this! ~Terri

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
Exprimez-vous sur le forum

I need help to get all my Incredimail things back. Do I need all my licenses to do this.
I had Incredimail Plus.

Hello
Your old licenses are no longer needed.
Read the first post above and give me by private messages all the requested information
I will tell you when and how I will intervene on your computer

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
Exprimez-vous sur le forum

Yes Sheila ! You succeeded in registering and find where to post your question ! You'll have all back soon

_________________
https://groups.io/g/SaskiaCreations
Modératrice

I can't figure out how to get the info where it needs to go.

to-our-english-speaking-friends-t40665.html
Here you'll find what you need to send to Tommy by private message. Just click on his name and on the following page, on your left, on MP

_________________
https://groups.io/g/SaskiaCreations
Modératrice

I guess I'm just dense, I can't find his name to click on that will bring up a way to send my info to him. I see the name but it's not clickable for me.

I will send you an email, you will send me the requested information by responding directly to the email address that I would indicate to you

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
Exprimez-vous sur le forum

Thank you so much Tommy for getting my Incredimail premium back. I'm one happy lady.
It works like a charm!

Glad to have been able to help you! Make beautiful things with Letter creator!

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
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Tommy41 Voici le message qui vous a été envoyé:
~~~~~~~~~~~~~~~~~~~~~~~~~~~

I have been locked out of my Incredimail. It keeps asking for my password
and I'm putting in the correct one as I can get into my Yahoo Mail. Could
you please take over my computer and re-install Incredimail for me? I have
Team Viewer installed but have never used it.
I'm in Ontario, Canada which is Eastern Daylight time.

Thank you
Marcia

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
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Hello Marcia,
If your problem is with your Yahoo password, reinstalling IncrediMail won't fix it.
First check with Yahoo that everything is working correctly with your email address.
When this is settled, if you want us to intervene on your IncrediMail to upgrade it to Premium, you must register on the forum and read this announcement ◄◄←clic which tells you how our intervention can take place.

Tommy
Incredissimo Administrator

_________________
SAUVEZ VOTRE INCREDIMAIL:
Retrouvez la vidéo de Soso2401, une courte procédure écrite et tous les fichiers ici ←←clic // mot de passe de cette zone protégée : incredissimo
Pas de questions par messages privés s'il vous plait !
Exprimez-vous sur le forum