Hello All

Here's my problem. My incredimail was always working even without the patch flash player. But the problem was there was 1,000 of "ghost trailing emails" that constantly never stop loading even after I deleted them, they would keep coming. I was still able to send and receive emails, but the ghost emails never stopped, even when I corrected the setting in my gmail account Which the emails are not there.
I wanted to delete the program but was afraid I would lose my Incredimail completely. So after being referred to the forum, I decided I was going to delete it and get the help from you all. So I tried to export my saved folders first , that I created in Incredimail and in the middle of exporting , my incredimail crashed.
So I'm hoping you can help me save my folders I created on the left, and restart me with a new Incredimail. I have downloaded the 2.0 version Build 5163 and I do have my license for both IM & LC.
But whatever version you have or recommend is best, I'll be happy with that.

Dorene (Jazz'eDiva

P.S Sorry I couldn't find anywhere to attached a screenshot

Post moved to more suitable IncrediMail forum

Hello everyone,
I would like to know how to attach screenshot's and what size is accepted.
Wishing you all a good week...
Sandy in Oregon

Hello Sandy,
Everything is explained in this topic: mettre-une-copie-d-ecran-dans-votre-post-t38273.html , but you will have to use an automatic translator, our forum is a French forum, even if we always try to answer you in your language...

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Hello JazzeDiva

I have been replying on this forum for many years but I do not remember reading a problem like that of non-existent ghost mails on the original webmail (gmail if I understood correctly ...)

When emails arrive in duplicate or triplicate copies sometimes it is because in IncrediMail the box "Leave a copy of the message on the server" is checked and that the server polling time is too short.
If you have decided to uninstall and then reinstall IncrediMail, this is the right and best solution.
You can download IM version 2.0 build 6395274 with this link: https://s2508b4e87bd03c66.jimcontent.co ... tup_fr.exe
It is the French version, but it is very easy to put it in English by going to "Outils" / Options / langues, when it will be installed.

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Thanks Tommie
My Incredimail is not checked to leave mail on server, nor my gmail. So it appears this can't be fix easily. So I will delete my IM and also used a different email But before I do, can you tell me how to save my IM folders & sub folders I created?

I'm sorry, but my role here is limited to trying to install or repair IncrediMail on computers around the world. I have never studied how to do without it and it is not my vocation to do so.

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Hi Tommie
I downloaded the patch but didn't install right away. And I didn't know where it went to until Saskia told me.
Can you please help me get my IM 2.0 back?. Is there anything I need to do first? I'm getting so confused now trying to read other posts to see if it would be help me.

Tommy will read soon and will help but first, go read this in order to be ready

https://www.incredissimo.com/forums/to-our-english-speaking-friends-t40665.html

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https://groups.io/g/SaskiaCreations
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No problem dear Diva, read the subject of which Saskia gives you the link, and send me by private message your Team Viewer ID and password. I will tell you when I can intervene on your computer taking into account the time difference, I will do my best to help you find your IncrediMail

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Thanks Tommy
I tried to pm you but my message came back as "marked as spam-message denied".

Indeed, I believe that the forum has, in certain cases, a technical problem with the private messages sent from outside France.
So I will email you, we can correspond this way.

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ok , thank you

I think you received my email with the address where you can write to me ?

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yes, thank you!
I just located it. And have responded. I hope its what you needed.

I want to thank Tommy, Saskia & the others for helping me get my IM up and running. Where my issue was an unknown one, Tommy was able to bypass the problem and restore my IM & LC. And made it easy for me.....And woot woot!!---And now I don't have to delete my folders and saved emails. I'm just excited as all the others to be back in IM world.!!!
This would have never been possible without you.
Many. many thanks for your patience & encouragement .
You guys are the best & truly appreciated !!

Here is a song very pleasant to my ears, me a Jazz fan It's also good to highlight the role of Saskia-Marika, because without her, our English-speaking friends would never have reached Incredissimo!
We will do our best to make it last, even if it is difficult
Enjoy your IncrediMail

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Thank you JazzeDiva, I'm really very glad all is running ok for you. It's not very easy to come on a forum language and participate (we here know that perfectly as we often have the same language problem when we have to go to English forum), it's why we try to make it as easy as possible. And when one of our member is happy, we are too

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The same problem on an English forum
Saskia knows it as well as I do, we are prohibited from writing in French on the English forums ... we act differently here and we try to help anyone who asks ... by respecting our very simple procedures ...

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